In an exclusive letter to In Newsweekly, Klein blamed "an internal breakdown in communication," and declared that the controversial mannequins "were not removed because of pressure." However, he defended the companies decision to keep the mannequins out of the display explaining, that Macy's windows "traditionally do not feature mannequins in these 'community windows' because the introduction of merchandise has no role in our tributes."Furthermore, the letter of apology, from Macy's east chairman & CEO Ron Klein list the GLBT causes that Macy's supports:
As a Macy's employee, I am proud that our company supports and marches in Pride parades in Boston, Atlanta, Minneapolis, St. Petersburg, Seattle, and New York City (where I have personally marched for several years). I am proud of Macy's participation in AIDS walks in Los Angeles, San Francisco, Atlanta, Miami and New York City. I am proud of Macy's Passport fashion event, held in San Francisco and Los Angeles, that has raised $21 million for HIV/AIDs research since 1988. I am proud of Macy's 86 ranking in the Human Rights Campaign Corporate Equality Index - the second-highest ranking possible. And I'm proud of all the community partnerships, events, awards programs, marketing campaigns, recruiting efforts, and education and awareness programs undertaken by Macy's with and for the GLBT community.Like I said when all this was going on, it was a PR disaster for Macy's in addition to being a headache for all the people who work at Macy's that support GLBT causes (I can't wait to see their window NEXT year!).
I would once again commend Robin Rydell, Special Events Coordinator in the Boston office, who supported this display from the beginning. Her heart was clearly in the right place!